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Deliveries

ORDERS & SHIPPING
Stable Trading Limited ships products within Hong Kong, excluding outlying island (but we deliver to Ma Wan & Discovery Bay), using our own delivery teams. The following are the order/delivery schedule for each of the orders we receive :-



Area

Delivery Schedule

(for airfllown vegetables/chilled seafood, pls see below remarks)
Minimum Order Value per delivery (HKD)

Handling Charges

Per delivery if fall below Minimum (HKD)
Hong Kong Island
Next working Day***
HKD350.00 
HKD50.00
Kowloon*
Next working Day***
HKD500.00
HKD100.00
NT - Clearwater Bay,
Tseung Kwan O
Every Tuesday & Thursday
HKD1,500.00
HKD200.00
NT - Ma Wan, Discovery Bay, Tung Chung
Every Wednesday
HKD1,500.00
N/A****
Other NT areas**
Next working Day***
HKD1,500.00
HKD200.00

*Kowloon area include Cheung Sha Wan, Shum Shui Po, Lai Chi Kok area.
**Other NT area includes Tung Chung, Shatin, Tuen Mun, Taipo, Tsuen Wan, Tsing Yi
***Working Day = every Monday to Saturday except Public Holidays
**** For Ma Wan, Discovery Bay & Tung Chung area, customers must purchase with a minimum value of HKD1,500.00 per delivery; otherwise we cannot arrange delivery.

For deliveries to areas on Hong Kong Island, we deliver from 9am to 6pm. For deliveries to areas to Kowloon & New Territories, we deliver from 11am to 6pm. However for deliveries to Sai Kung or Clearwater Bay area, we only deliver on Tuesday and Thursday from 2pm to 6pm and Wednesday only from 2pm to 6pm for Ma Wan & Discovery Bay area. The exact delivery time may vary, depending on actual traffic condition without notice.

Remarks :-
• Cut-off time for each of the above Order Day is 5pm. Orders received after 5pm will be considered as being received on next Order Day.
• Orders may be placed with us over our website http://www.stabletradingltd.net or, by email to hk@stabletradingltd.net or call (852) 2554 9528 or, fax to (852) 2554 7015.
• If you are not sure your delivery location being categorized into which area, please contact us before you confirm the order with us. Classification of some areas between Kowloon and New Territories are based on our driving routes set by Stable Trading Limited.
• If customers wishes to have our deliveries other than the dates described in above order/delivery schedule table, please call us to indicate your alternative preferred date; however, it’ is subject to our confirmation. Please note that we are unable to guarantee the exact delivery time.
• Air-flown items, such as chilled seafood/meat and vegetables/fruits, arrive at our Hong Kong warehouse from Italy every Monday and Friday early morning, and require advance ordering. Orders placed and confirmed by Monday 12noon will be deliveries on the following Friday; orders placed and confirmed by Wednesday 12noon will be delivered on the following Monday. Please call us if you are uncertain which particular items require advance ordering
• No delivery service will be provided for public holidays, or days with typhoon signal no. 8 or above or black rainstorm warning signal being hosted by Hong Kong Observatory.

CUSTOMER PAYMENT
All orders and deliveries will be invoiced on the basis of Cash on Delivery (COD). Please note that customers should pay based on the finalized invoice total (not the value shown on the order confirmation because some goods need to be prepared first before finalized invoice amount come out). Customers may settle the bill by HKD cash at the time they receive the good or do the internet banking or ATM transfer in advance (Bank Name : HSBC, Beneficiary : Stable Trading Limited, Account No. : 099-106189-001). If the customer do the internet banking or ATM transfer, they are required to fax or email the receipt as proof of payment the day before the delivery date. Alternatively customers can opt to pay by paypal. After receipt of finalized invoice total from Stable Trading Limited’s customer service, customers are required to login paypal website and make payment there.
STABLE TRADING LIMITED reserves the right to take back all the goods if the payment is not available upon delivery or before delivery.

RETURN POLICIES
ALL RETURNS require prior authorization within one calendar day against delivery before arrangement of collection and credits. Customers should call us for the returns request at 2554 9528 during office hour or email us at hk@stabletradingltd.net.
STABLE TRADING LIMITED reserves the right to refuse returns at our discretion, depends on situations, we strongly recommend that customers call us to resolve any issues or concerns you may have BEFORE ordering.



Copyright@2013 Stable Trading Limited All Rights Reserved.